Dedicated Care
for All Abilities

We are committed to provide specialized care and support for individuals of all abilities, ensuring a life of dignity, independence, and fulfillment.

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Know About Us

About Care Call Disability

Welcome to Care Call Disability Services in Melbourne, Victoria! We are passionate about equality and inclusivity, enhancing the lives of individuals with disabilities. Our certified professionals offer tailor-made solutions, empowering independence and support. Discover how we’re transforming lives, one service at a time. Reach out to us and experience the positive difference we can make in your life.

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Our Vision

Our Vision is to empower individuals with disabilities, along with their families and caregivers, to lead lives of enrichment, independence, and profound connection.



Our Mission

Our Mission is to provide high-quality, personalized services that empower individuals with disabilities to lead fulfilling lives. 



Our Values

R- Respect, E- Empowerment, C- Compassion, I- Integrity, P- Partnership, E- Excellence.



Our services

Our
Services

Each of these services is designed with the aim of enhancing the quality of life of our clients, promoting independence, and fostering a sense of community. We are committed to providing personalized, compassionate, and professional support to meet the unique needs of each individual.


Assistance with Daily Personal Activities


We empower individuals by providing them with the necessary support to carry out their daily activities. This includes assistance with personal hygiene, dressing, eating, and mobility. Our goal is to foster independence and confidence in our clients, enabling them to live fulfilling lives.


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Assistance with Travel/Transport


We understand that transportation can be a challenge for some individuals. Our Assist-Travel/Transport service ensures that our clients can safely and comfortably travel to appointments, social engagements, or simply run errands. We provide reliable and accessible transportation solutions tailored to each individual’s needs.


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Community Nursing Care


 Our Community Nursing Care service provides professional and compassionate nursing care in the comfort of your own home. Our qualified nurses are skilled in managing a range of health conditions, ensuring that our clients receive the best possible care.


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Daily Tasks/Shared Living


We support individuals in shared living environments. We assist with daily tasks such as cooking, cleaning, and laundry, promoting a harmonious living situation for all clients.


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Innovative Community Participation


We believe in the power of community. Our Innovative Community Participation service encourages individuals to engage with their local community through a variety of activities and events. We aim to foster a sense of belonging and connection for our clients.


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Development of Life Skills


We focus on teaching essential life skills to our clients. This includes budgeting, cooking, cleaning, and more. We aim to empower our clients, giving them the tools, they need to live independently and confidently.


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Client testimonials


Fun working with Care Call

I find fun working with support worker in care call disability services.. We go for a bbq, we walked around the park we go for coffee.

David Sassoon


Care Call Disability Services

Client
Intake Process



Initial Contact


Inquiry: Participant, nominee, support coordinator, or other parties contact Care Call Disability Services via phone, email, or website.

 Information Gathering: Collect basic details about the participant’s needs, preferences, and current situation.



Initial Assessment


Meet and Greet: Schedule a meeting with the participant, nominee, support coordinator, or other relevant parties.

Needs Assessment: Conduct a thorough assessment to understand the participant’s specific needs, including medical, personal, and social requirements.



Service Planning


Development of Care Plan: Create a personalized care plan based on the assessment.

Approval and Agreement: Review and approve the care plan with the participant and their representative. Sign a service agreement including details about hourly rates for support, cancellation policy, and all other terms and conditions.



Service Coordination


Assigning Staff: Allocate dedicated right-fit support workers, registered nurses, and other support staff.

Staff Orientation: Provide a brief orientation for staff.

Training: Offer staff training as per requirements.

 Scheduling: Coordinate the schedule for nursing and support services.



Service Delivery


Implementation: Begin delivering services, maintaining regular communication.

 Monitoring and Feedback: Monitor progress and gather feedback to make necessary adjustments.



Ongoing Support


Regular Reviews: Schedule regular reviews to assess and adjust the care plan.

24/7 Support: Provide ongoing and emergency support.

Continuous Improvement: Encourage feedback for service improvement.


Our Team


Sabina Neupane

Managing Director and Registered Nurse

Sabina Neupane, a Registered Nurse and Managing Director at Care Call Disability Services, brings extensive healthcare experience from diverse roles across hospitals, aged care, and mental health. With a strong background in patient assessment, care planning, and emotional support, Sabina effectively manages both business and care aspects. Recognized for exceptional communication, commitment to quality, and teamwork, she prioritizes continuous development and aims to enhance Care Call’s impact. Sabina’s leadership is marked by reliability, organization, and a focus on team growth, ensuring outstanding client support and a strong business foundation.


Sameer Gautam

Managing Director

Sameer Gautam, the Managing Director at Care Call Disability Services, brings a diverse background in business, banking, marketing, and individual support, crucial for the company’s growth. With qualifications in Community Services, Professional Accounting, Business Administration, and Finance, he adeptly manages both business and care aspects. With experience as a Disability Support Worker, Sameer excels in personalized assistance and empowerment for individuals with disabilities. His strong communication and adaptability ensure high-quality services even in challenging situations. Sameer’s goal is to leverage his expertise for Care Call’s growth, positively impacting the lives of those the organization serves.


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